Brokerage Supervisor

Tillamook County Transportation District

Brokerage Supervisor

Position Open Until Filled

Under general direction of the Operations Superintendent, the Brokerage Supervisor will manage the activities of the NW Rides brokerage.  This position is exempt and will supervisor Customer Service Representatives and Scheduling Clerks in a call center environment.  This position will be responsible for resolving customer, agency, and provider complaints.  The Supervisor will coordinate with customers, brokerage staff, hospitals, CCOs and transportation providers to verify accurate information.

Qualified applicants must possess strong customer service skills, have at least 2 years management experience, an associate degree in business management or combination of experience and education.  The successful applicant will also possess a strong knowledge of the NW Oregon region, exceptional communication and interpersonal skills as applied to interaction with co-workers, supervisor, other providers and agencies to ensure professional, courteous, and empathetic exchanges of information.  Must demonstrate good judgment, meet deadlines, and foster positive atmosphere.  Must be proficient with computers (Windows based applications, email and on-line research), possess strong organization skills.

This position is exempt and has a competitive wage and full benefit package.  Below are links to a job description and application.

Brokerage Supervisor

Application and Authorization to Release 0117Version

Submit completed Applications to:

Tillamook County Transportation District

Attn: Brokerage Supervisor

3600 Third St., Suite A

Tillamook, OR 97141

Fax: 503-815-2834 or e-mail to [email protected]