Who is RIDECARE?
RIDECARE arranges transportation assistance for eligible Columbia Pacific Coordinated Care Organization’s members and Oregon Health Plan Plus (OHP+) clients traveling to covered medical services.
RIDECARE Call Center
You can call to schedule your rides Monday through Friday 8 AM to 5 PM. We are closed for lunch daily from 12-1.
For RIDECARE Non-Emergency Medical Transportation, you need to call to schedule your ride at least 2 business days in advance if possible.
To contact the call center :
Toll Free: 1-888-793-0439
Oregon Relay Service: 7-1-1
The Call Center is closed on New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.
Who Can Use RIDECARE?
RIDECARE will verify your eligibility prior to providing services. This includes determining if you are in a managed care plan.
RIDECARE services are provided 24 hours a day, 365 days a year. To arrange after hours or weekend transportation be sure to call as far ahead as possible during normal business hours to schedule your rides.
When to Be Ready
You should be ready 15 minutes before your scheduled pickup time.
Transportation providers should arrive within 15 minutes after the scheduled pickup time. If the driver is late, call ( 503-861-0657 ) or ( 888-793-0439 ).
If you use a wheelchair, RIDECARE providers will assist you up and down curbs only if you ask. If your wheelchair is oversized, you must tell RIDECARE so the right vehicle can be sent. If you use a scooter, you may be asked if you want to transfer into a vehicle seat for your own safety, but you are not required to do so.
Walkers or canes need to be safely stowed in the vehicle once you have been seated. Portable oxygen tanks must also be secured while being transported. The driver will help you secure equipment if necessary.
Service animals trained to assist persons with disabilities are permitted on all RIDECARE contracted vehicles. You must notify RIDECARE in advance if you need to bring a service animal on the ride.
Personal Care Attendant
A personal care attendant must accompany you if you are unable to travel by yourself.
You are responsible for providing your own personal care attendant.
One personal care attendant can travel with you at no cost.
Additional riders may have to pay a fare or a shared ride cost.
When you need to cancel a ride or change your appointment time, you must call RIDECARE as soon as possible. You can call to cancel rides Monday – Friday, 8 a.m. to 5 p.m. RIDECARE has 24 hour voicemail in which you can leave your cancelation where we can get to it first thing in the morning.
When you are not ready at your pickup time, and have not canceled the ride at least 2 hours in advance of the scheduled time, the ride is considered a No-Show.
Continual No-Shows may result in a specific transportation provider refusing to continue providing service, since transportation providers do not get paid for No-Show rides.
Because of the limited number of transportation providers under contract with RIDECARE, it is imperative that you make every reasonable effort to avoid No-Shows and cancel unnecessary rides appropriately.
Failure to cancel in a timely manner may limit available transportation resources, placing undue burdens on RIDECARE and making transportation more difficult for all our clients.
If you repeatedly No-Show, RIDECARE may also impose special conditions and reasonable restrictions on your future rides, including but not limited to:
Needing to travel with a personal care attendant (PCA)
Drive yourself or find someone to drive you and receive a mileage reimbursement
Confirm the ride with the brokerage on the day of or the day before the scheduled ride