What is Dial-A-Ride?
Tillamook County Transportation District’s [TCTD] Dial-A-Ride is a door-to-door demand response transportation service designed to provide customers with on demand travel options. Everyone is eligible to use the Dial-A-Ride service. Dial-A-Ride is a shared ride service, which means vehicles may be traveling other directions during your trip to serve the transportation needs of other Dial-A-Ride customers.
Hours and Days of Service
Dial-A-Ride service is offered Monday through Friday from 6:00 AM to 6:00 PM.
Dial-A-Ride Areas of Service and Fare Information
Dial-A-Ride is offered throughout Tillamook County and fares are assigned on a base fare + mileage system.
- General Public, one-way ride……………………………$4.00 first 5 miles, then $0.50 per additional mile
- Passengers with disability, one-way ride………… $2.00 first 5 miles, then $0.50 per additional mile
- Seniors, age 60 and older, one-way ride………… $2.00 first 5 miles, then $0.50 per additional mile
- Youth, age 13-18, one-way ride……………………… $2.00 first 5 miles, then $0.50 per additional mile
- Up to two children, age 0-12, ride free when accompanied by paid adult; additional children pay the reduced youth fare rate stated above.
Drivers only accept cash payments and change must be exact. TCTD offers a pre-paid option which can be purchased with your driver or at the TCTD Office located at 3600 Third Street, Suite A, Tillamook, OR 97141.
How to Schedule a Ride:
Call the TCTD call center at 503-815-8283, Monday-Friday between 8:00 AM and 5:00 PM. When you call, please be ready with the following information:
- Your name and number of people traveling with you
- The date and times you wish to travel
- Pickup address (with apartment or building number)
- The time of your appointment, if applicable
- The address of your destination
- *Time of return trip, if known/needed
- If you require a personal care attendant to assist you
- If there be a service animal traveling with you
- Type of mobility device that you will be using
Advance reservations are recommended. Rides are scheduled on a first-come, first-served basis. Rides can be scheduled up to two weeks in advance. Same day ride requests are accepted as space and scheduling needs allow.
*When customers cannot determine in advance what time they will need a return trip, they call the call center and a driver will be dispatched for pickup within 60 minutes.
Pickup Windows, No-Shows, and Parking Requirements:
Your pickup window is determined by the requested pickup time or the requested arrival time, not by both. After your pickup time has been negotiated, you will be assigned a 30-minute pickup window from 15-minutes before- to 15-minutes after your requested pickup time. Your pickup window will be communicated at the time the trip reservation is made. Dial-A-Ride is a shared ride service and this pickup window allows TCTD to accommodate trips requested by other customers.
You must be ready, watching, and waiting to leave within your scheduled 30-minute pickup window. The Dial-A-Ride driver will wait a maximum 5-minutes upon arrival within your pickup window. If you are not ready the driver will move on after 5-minutes and your trip will be recorded as a No-Show. Excessive No-Show trips may result in you being suspended from the Dial-A-Ride service. If the Dial-A-Ride driver hasn’t arrived within your 30-minute pickup window, call the call center at 503-815-8283.
Travel times will vary based upon trip distance, traffic conditions, road construction, and other customers being served. Dial-A-Ride drivers do their best to make pickups on time and to get customers to their destinations on time. There will be times when service will be delayed due to traffic, poor weather, or other road conditions.
Drivers must be able to park their vehicles in safe locations that does not block or impede traffic and allows the driver to maintain sight of their vehicle.
Cancelling a Trip
Call the TCTD call center at 503-815-8283 at least 2 hours prior to your pickup window to cancel a trip. Failure to do so may result in your trip being recorded as a No-Show. Repeated No-Shows or late trip cancellations may result in service suspension.
Personal Care Attendant
You must travel with a Personal Care Attendant (PCA) if you are unable to travel by yourself. At the time of your trip reservation, it will be determined if a PCA is needed for your travel to:
- Push your wheelchair
- Assist you at your destination
- Ensure safe travel
Personal Care Attendants ride free of charge and must have the same pickup and drop-off locations as the Dial-a-Ride customer.
Guests and Children
Guests (friends, relatives, or companions) other than your PCA must pay the appropriate regular or reduced fare, as stated above. When requesting a ride, you must tell the customer service representative if you plan to travel with a guest or guests. Children aged 12 and under must be supervised by a responsible adult while riding Dial-A-Ride. You must provide an approved car seat for your child, and you must be responsible for the safe securement of your child’s car seat.
When requesting a ride, notify the call center if you are going to be traveling with a service animal. If you are interested in traveling with a companion pet, please call the call center. Companion pets must travel in a driver approved carrier and present no health or safety threat to the driver or other passengers. Animals are not to be left unattended by their owner at any time, for any reason. Owners must control their animals at all times. TCTD is not liable for any injuries as a result of a failure by the owner to control their animals.
Due to space and time limitations, we request customers to limit their carry-ons to no more than 4 bags.
All mobility devices such as wheelchairs and scooters must be secured in the vehicle. Drivers will assist customers in boarding and deboarding the Dial-a-Ride vehicle as needed. Securement straps are available and can be attached to your mobility device to allow for easy, safe transport. To make an appointment to have securement straps placed on your mobility device, call 503-815-8283.
Be a Courteous Rider
No eating, drinking, or smoking is allowed in Dial-A-Ride vehicles. Your safety is very important to TCTD. In order to ensure your safety, please do not distract the driver with excessive talking or other disruptions. Continuously disruptive or discourteous passengers may be suspended from using the Dial-A-Ride service.
Columbia Pacific Coordinated Care Organization Members
Tillamook County Transportation District also offers Tillamook County residents who are Columbia Pacific Community Care Organization members transportation to and from their Oregon Health Authority covered medical appointments. To use this service, you must schedule your trip through the NW Rides call center at 888-793-0439 Monday through Friday between 8:00 AM to 5:00 PM, excluding holidays.